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Tags archives: life-of-call-center

Indian BPO Workers Face Racial Abuse Regularly, Says Study

Indian BPO Workers Face Racial Abuse Regularly, Says Study Every time her client hangs up, the young woman from Hyderabad goes to the washroom and weeps. Then she dries her eyes and returns to her desk — to pick up her phone and her fake American identity and drawl once again. She is one of the many workers in call centres who face racial abuse from people viewing them as […]